East Coast Supercharging offers a broad range of technical support tools, from on-line documentation to live tech support. Please select from the menu below the most convenient option for you.
Mail Order Tuning Frequently Asked Questions
Listed are the answers to the most commonly asked questions. If you do not find a solution to your problem here, please call us for further assistance.
From paddle shifter installation to coilover adjustments, our manuals provides clear explanations and step-by-step instructions on installing your high performance components properly.
PRIVACY & SECURITY
East Coast Supercharging (ECS) values its customers and all technically feasible steps are taken to protect their privacy. We do not sell or rent personal information. In order to demonstrate our commitment to your privacy, we have prepared this statement disclosing the privacy practices for the entire site. Additional terms and conditions, if any, regarding the collection and use of your information may also be provided to you before you sign up for a particular service.
What Information is Collected:
In general, when you visit our website and access information, you remain anonymous. Personal information from visitors to our website is collected on a voluntary basis only and an explanation is provided as to its use at the time it is requested. This collected personal information is used to respond to online queries, supply requested information on ECS products and services, enable online sales, ship ordered products, establish approved links, and for internal market analysis. ECS collects certain information from and about its users in three ways — directly from the user, from our server logs, and with cookies.
When you sign up for one of our services (such as the newsletter or our track day notifications list) we may ask you for your name, e-mail address, and some other personal information. The more accurate information you volunteer, the better we are able to customize your website experience.
Server Log Information:
When you visit website, you disclose certain information about yourself, such as your Internet Protocol (IP) address, the time of your visit, and the referring location (e.g., the site or page that offered a link to our page). ECS, like many other sites, records this basic information about visits to its site. This information helps us identify which areas of our site are of interest to our visitors. We review the IP addresses of our visitors for the purposes of system administration, to improve the content of our pages, and to verify web traffic to our site.
Most browsers are initially set up to accept cookies. If you prefer, you can reset your browser either to notify you when you receive a cookie, or to refuse to accept cookies. You should understand that certain areas of many sites may not function properly if you set your browser to not accept cookies or if you reject a cookie. Many anti-spyware/adware programs flag and/or delete persistent cookies like ours just to be on the safe side, but our cookies will never adversely affect the performance of your computer or your browser.
How We Protect Your Information:
This site uses a secure server (SSL) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse, and alteration of your information once it is in our records. Your access to some services and content is password protected.
The privacy and protection of your personal information is vitally important to us. ECS does not make personal information available to any third parties without your permission. Companies under the direct control of ECS may share information with one another, but all such companies are equally committed to protecting your privacy. ECS may disclose personal information when we believe in good faith that the law requires it or to protect the rights or property of ECS.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, despite our efforts to protect your personal information, ECS cannot ensure or warrant the security of any information you transmit to us, or to or from our online products or services. However, once we receive your transmission, we make our best effort to ensure its security on our systems.
How You Can Help Protect Your Information:
We recommend that you do not divulge your user name and password to anyone. ECS will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. In addition, if applicable, you should remember to sign out of your East Coast Supercharging account or service at the end of each session. You may also wish to close your browser window when you have finished your work, especially if you share a computer with someone else, or are using a computer in a public place like a library or Internet cafe.
You should remember that whenever you voluntarily disclose personal information online, such as on message boards, through e-mail, discussion groups, or in chat areas, your information can be collected and used by others, and you do so at your own risk. You are also solely responsible for maintaining the secrecy of any passwords you set up and/or any account information.
East Coast Supercharging does not intend to collect personally identifiable information from children under age 13 without permission of the child’s parent or legal guardian. Children under the age of 13 should submit personally identifiable information to ECS only with the explicit permission of their parent or legal guardian. Where appropriate, ECS will instruct children not to submit personal information. If your child has submitted personal information and you would like to request that such information be removed, you may do so by contacting the Web Manager at ECS at 609-752-0321 and reasonable efforts will be used to comply with your request.
Links To Other Sites:
This website may contain links to other third party sites. We take steps to link only to sites that share our high standards and respect for privacy. However, we are not responsible for the privacy standards and practices of third parties. ECS strives to keep online visitor information secure against unauthorized access and use.
How to Correct Inaccuracies:
If you sign up for one of our services, we may send you a confirmation e-mail confirming your new account and/or service. The message will be sent to the address that you supplied us and will describe ways for you to change or delete the account information provided. Remember to keep the confirmation e-mail as it will also contain information that will help you in case you run into problems accessing our services.
Quality Customer Experience:
East Coast Supercharging is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by contacting our customer service department at 609-752-0321.
Copyright © 2011 by East Coast Supercharging
By accessing this web site, you agree to be bound by the terms and conditions of use appearing below, such use being non-commercial in nature and conditioned on your acceptance. The materials on this web site are Copyright © 2011 East Coast Supercharging (ECS). All rights reserved. You are hereby authorized to view, copy, print, and distribute these materials subject to the following conditions:
1. the materials may be used for internal informational purposes only;
2. any copy of these materials or any portion thereof must include the above copyright notice; and
3. ECS may revoke or modify any of the foregoing rights at any time.
You also expressly agree that you will not use any robot, spider, or other automatic or manual device or process to interfere or attempt to interfere with the proper working of our web site, nor act as a conduit for others to effect the same result.
© East Coast Supercharging 2011 ALL RIGHTS RESERVED.
Errors in the description, photography, or typographical errors are subject to correction at the sole discretion of East Coast Supercharging, LLC.
Nothing on this web site will be construed as conferring any license of ECS’ rights or any third party rights. Although the information is provided on this server to anyone, we retain the copyright on all text and graphic images. This means you may not distribute the text or graphics to others without the express written permission ofECS, or modify or re-use the text or graphics without the express written permission of ECS. It is expressly forbidden to use either ECS’ URL, meta-tags, or other embedded web site information to effect any “matchmaker” advertising by third parties, or to act as a conduit for others to effect the same result. You may print copies of the information for your own personal use.
ECS also reserves all other rights, including the right to make changes or corrections at any time without notice. You are prohibited from posting on this web site or transmitting to this web site any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, objectionable or profane material or any materials that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or otherwise violate any law. ECS will fully cooperate with law enforcement authorities or court orders requesting or directing ECS to disclose the identity of or help identify anyone posting any such information or materials on this web site. ECS makes no commitment to update the information provided herein. The information, text, graphics, and links on this web site are provided by ECS as a convenience to its customers.
This web site may contain content not generated by ECS and ECS is not responsible for any third-party content. The name of East Coast Supercharging or the ECS logos and trademarks may not be used in advertising or publicity pertaining to distribution of the information on or linked to this web site or any other server or “hot-linked” sites without specific, written prior permission. ECS makes no representation or warranties about the accuracy, currency, completeness, or suitability of the information provided on this web site and will not be liable for any use of this information for any purpose. The information on this web site could contain technical inaccuracies or typographical errors, and information may be changed, updated, and deleted without notice. ECS may make improvements and/or changes in the products and/or the programs described on this web site at any time.
The material provided on this web site is protected by law, including, but not limited to, United States copyright law, trademark law, and international treaties. This web site is controlled and operated by East Coast Supercharging in Cream Ridge,NJ, United States of America. ECS makes no representation that materials on this web site are appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent applicable.
EAST COAST SUPERCHARGING, LLC DISCLAIMS ALL WARRANTIES WITH REGARD TO THE INFORMATION PROVIDED ON THIS WEB SITE OR OTHER SITES “HOT LINKED” TO THIS SITE, INCLUDING ALL EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL ECS BE LIABLE FOR ANY DIRECT, INCIDENTAL, SPECIAL, INDIRECT, CONSEQUENTIAL DAMAGES, OR PUNITIVE DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, BUSINESS INTERRUPTION, SALES, OR PROFITS, WHETHER IN A CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, ARISING OUT OF ACCESS TO, USE OF, OR IN CONNECTION WITH THE USE, INABILITY TO USE, ACCURACY, SUITABILITY, OR PERFORMANCE OF THIS INFORMATION, EVEN IF ECS IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
ANY CLAIM RELATED TO THE INFORMATION ON THIS WEB SITE WILL BE GOVERNED BY THE LAWS OF NEW JERSEY WITHOUT REGARD TO CONFLICTS OF LAW RULES. IN THE EVENT OF ANY DISPUTE REGARDING THIS WEB SITE, THE PARTIES IRREVOCABLY CONSENT TO EXCLUSIVE PERSONAL JURISDICTION AND VENUE IN THE COURTS IN SUMMIT COUNTY IN THE STATE OF OHIO, IN CONNECTION WITH ANY DISPUTE ARISING UNDER A STATE CLAIM INVOLVING THIS AGREEMENT OR WEB SITE AND TO THE FEDERAL DISTRICT COURTS, NEW JERSEY, IN CONNECTION WITH ANY DISPUTE ARISING UNDER A FEDERAL CLAIM INVOLVING THIS AGREEMENT OR WEB SITE.
Copyright © 2011 by East Coast Supercharging